:root{--color-primary: #0A3B3D;--color-teal: #1AA696;--color-teal-dark: #008679;--color-teal-bright: #47DCC7;--color-cyan-light: #82FFF0;--color-amber: #ffc107;--color-red: #E72238;--color-green: #65AB4B;--color-bg: #f8f8f8;--color-surface: #ffffff;--color-border: #e4e5ec;--color-text: #212121;--color-text-secondary: #444444;--radius: 8px;--shadow: 0 1px 15px rgba(0,0,0,.04), 0 1px 6px rgba(0,0,0,.04);--font-family: "Nunito", "IBM Plex Sans", system-ui, sans-serif;--color-accent: var(--color-teal);--color-success: var(--color-green);--color-danger: var(--color-red);--color-warning: var(--color-amber);--color-muted: var(--color-text-secondary)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-family);color:var(--color-text);background:var(--color-bg);line-height:1.5}a{color:var(--color-teal);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3,h4{line-height:1.3;color:var(--color-primary)}h1{font-size:1.75rem;margin-bottom:1rem}h2{font-size:1.4rem;margin-bottom:.75rem}h3{font-size:1.15rem;margin-bottom:.5rem}.app-layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--color-primary);color:#fff;display:flex;flex-direction:column;flex-shrink:0}.sidebar-brand{padding:20px 24px;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar-logo{max-width:100%;max-height:48px;object-fit:contain;margin-bottom:8px;border-radius:var(--radius)}.sidebar-brand h1{font-size:16px;font-weight:600;letter-spacing:.5px;color:#fff;margin-bottom:0}.sidebar-brand span{font-size:11px;opacity:.6;display:block;margin-top:2px}.sidebar nav{flex:1;padding:12px 0}.sidebar-section-label{display:block;padding:16px 24px 6px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1px;opacity:.4}.sidebar nav a{display:flex;align-items:center;gap:10px;padding:10px 24px;color:#ffffffb3;text-decoration:none;font-size:14px;transition:all .15s}.sidebar nav a:hover{color:#fff;background:#ffffff14}.sidebar nav a.router-link-active{color:var(--color-teal-bright);background:#ffffff1a;border-left:3px solid var(--color-teal);padding-left:21px}.sidebar-user{padding:16px 24px;border-top:1px solid rgba(255,255,255,.1);font-size:13px;opacity:.8}.btn-logout{background:none;border:none;color:#ffffff80;font-size:12px;cursor:pointer;padding:4px 0;margin-top:4px;display:block}.btn-logout:hover{color:#fff;text-decoration:underline}.main-content{flex:1;min-width:0;display:flex;flex-direction:column;overflow-x:hidden}.topbar{height:56px;background:var(--color-surface);border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between;padding:0 32px}.topbar h2{font-size:18px;font-weight:600;color:var(--color-primary);margin-bottom:0}.page{padding:24px 32px;flex:1}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border:none;border-radius:var(--radius);font-size:14px;font-weight:500;cursor:pointer;transition:all .15s}.btn-primary,.btn-accent{background:var(--color-teal);color:#fff}.btn-primary:hover,.btn-accent:hover{background:var(--color-teal-dark)}.btn-secondary,.btn-outline{background:var(--color-bg);color:var(--color-text);border:1px solid var(--color-border)}.btn-secondary:hover,.btn-outline:hover{background:#eee}.btn-danger{background:var(--color-red);color:#fff}.btn-danger:hover{opacity:.9}.btn-sm{padding:4px 10px;font-size:13px}.stat-card{display:flex;align-items:center;gap:8px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:8px 16px}.stat-value{font-size:20px;font-weight:700}.stat-label{font-size:13px;color:var(--color-text-secondary)}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:24px}.kpi-tile{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.kpi-tile .kpi-value{font-size:32px;font-weight:700;color:var(--color-primary)}.kpi-tile .kpi-label{font-size:13px;color:var(--color-text-secondary);margin-top:4px}.bar-chart{display:flex;flex-direction:column;gap:8px}.bar-row{display:flex;align-items:center;gap:10px}.bar-label{width:90px;font-size:13px;text-transform:capitalize;text-align:right;flex-shrink:0}.bar-track{flex:1;height:20px;background:#f0f0f0;border-radius:4px;overflow:hidden}.bar-fill{height:100%;border-radius:4px;transition:width .3s ease;min-width:2px}.bar-value{width:32px;font-size:13px;font-weight:600;text-align:right;flex-shrink:0}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.card-header{padding:16px 20px;border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between}.card-header h3{font-size:15px;font-weight:600;margin-bottom:0}.card-body{padding:20px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 16px;border-bottom:1px solid var(--color-border);font-size:14px}th{font-weight:600;color:var(--color-text-secondary);font-size:12px;text-transform:uppercase;letter-spacing:.5px}tr:hover td{background:#fafafa}th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}th.sortable:hover{color:var(--color-teal)}input,select,textarea{padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius);font-size:14px;font-family:inherit;width:100%;outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--color-teal)}select{-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}textarea{resize:vertical;min-height:80px}.form-control{width:100%;padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius);font-size:14px;font-family:inherit;outline:none;transition:border-color .15s}.form-control:focus{border-color:var(--color-teal)}select.form-control{-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}textarea.form-control{resize:vertical;min-height:80px}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:13px;font-weight:500;margin-bottom:4px;color:var(--color-text-secondary)}label{display:block;font-size:13px;font-weight:500;color:var(--color-text-secondary);margin-bottom:4px}.badge{display:inline-block;padding:2px 8px;border-radius:12px;font-size:12px;font-weight:500}.badge-new,.badge-open,.badge-pending{background:#e0f7f5;color:var(--color-teal-dark)}.badge-in_progress{background:#fff3e0;color:#e67e22}.badge-done{background:#e8f5e4;color:var(--color-green)}.badge-cancelled{background:#f5f5f5;color:#888}.badge-resolved,.badge-closed{background:#e8f5e4;color:var(--color-green)}.badge-low{background:#e0f7f5;color:var(--color-teal-dark)}.badge-medium{background:#fff8e1;color:#b08800}.badge-high{background:#fff0e0;color:#c05000}.badge-urgent{background:#fde8ea;color:var(--color-red)}.badge-success{background:#e8f5e4;color:var(--color-green)}.badge-danger{background:#fde8ea;color:var(--color-red)}.badge-warning{background:#fff8e1;color:#b08800}.badge-info{background:#e0f7f5;color:var(--color-teal-dark)}.badge-muted{background:#f5f5f5;color:#888}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000}.modal{background:var(--color-surface);border-radius:var(--radius);width:520px;max-height:85vh;overflow-y:auto;box-shadow:0 8px 30px #00000026}.modal-header{padding:16px 20px;border-bottom:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between}.modal-header h3{font-size:16px;margin-bottom:0}.modal-body{padding:20px}.modal-footer{padding:12px 20px;border-top:1px solid var(--color-border);display:flex;gap:8px;justify-content:flex-end}.multi-select{display:flex;flex-direction:column;gap:.25rem;border:1px solid var(--color-border);border-radius:var(--radius);max-height:200px;overflow-y:auto;padding:4px}.multi-select label{display:flex;align-items:center;gap:.75rem;padding:.5rem .75rem;font-size:13px;cursor:pointer;border:1px solid var(--color-border);border-radius:var(--radius);transition:border-color .15s,background .15s}.multi-select label:hover{border-color:var(--color-teal)}.multi-select label input[type=checkbox]{flex-shrink:0;width:auto}.multi-select label span{flex:1;overflow-wrap:break-word}.email-message{padding:16px 20px;border-bottom:1px solid var(--color-border)}.email-message:last-child{border-bottom:none}.email-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.email-subject{margin-bottom:8px}.email-body{font-size:14px;line-height:1.6;color:var(--color-text)}.email-outbound{background:#f8fffe}.email-inbound{background:var(--color-surface)}.audit-entry{display:flex;align-items:center;padding:8px 20px;border-bottom:1px solid var(--color-border);gap:8px}.audit-entry:last-child{border-bottom:none}.template-preview{background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius);padding:12px 16px;font-size:13px;line-height:1.6;white-space:pre-wrap;font-family:inherit;max-height:200px;overflow-y:auto}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--color-primary)}.login-card{background:var(--color-surface);border-radius:12px;padding:48px 40px;width:420px;box-shadow:0 12px 40px #0000004d;text-align:center}.login-brand h1{font-size:22px;font-weight:700;color:var(--color-primary);letter-spacing:1px;margin-bottom:0}.login-brand h1 span{color:var(--color-teal)}.login-brand p{font-size:12px;color:var(--color-text-secondary);margin-top:2px;font-style:italic}.login-divider{height:3px;background:linear-gradient(90deg,var(--color-teal),var(--color-teal-bright));border-radius:2px;margin:24px 0}.login-card h2{font-size:20px;font-weight:600;color:var(--color-primary);margin-bottom:8px}.login-subtitle{font-size:14px;color:var(--color-text-secondary);margin-bottom:32px;line-height:1.5}.btn-sso{display:inline-flex;align-items:center;gap:10px;padding:12px 28px;background:var(--color-primary);color:#fff;border:none;border-radius:var(--radius);font-size:15px;font-weight:500;cursor:pointer;transition:background .15s;width:100%;justify-content:center}.btn-sso:hover{background:var(--color-teal-dark)}.login-footer{font-size:12px;color:var(--color-text-secondary);margin-top:24px}.settings-row{display:flex;align-items:center;padding:10px 0;border-bottom:1px solid var(--color-border)}.settings-row:last-child{border-bottom:none}.settings-label{width:200px;flex-shrink:0;font-size:14px;font-weight:500;color:var(--color-text)}.settings-input{flex:1;display:flex;align-items:center}.settings-actions{display:flex;align-items:center;padding-top:16px;margin-top:8px}.settings-toast{padding:10px 16px;border-radius:var(--radius);font-size:14px;margin-bottom:16px}.toast-ok{background:#e8f5e4;color:var(--color-green);border:1px solid var(--color-green)}.toast-error{background:#fde8ea;color:var(--color-red);border:1px solid var(--color-red)}.compose-editor{width:100%;min-height:200px;max-height:400px;overflow-y:auto;padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius);font-size:14px;font-family:inherit;line-height:1.6;outline:none;background:#fff;white-space:pre-wrap;word-wrap:break-word}.compose-editor:focus{border-color:var(--color-teal)}.compose-editor img{max-width:100%;border-radius:4px;margin:4px 0;display:block}.compose-toolbar{display:flex;align-items:center;margin-bottom:6px}.attachment-list{margin-top:6px;display:flex;flex-direction:column;gap:4px}.attachment-item{display:flex;align-items:center;gap:8px;padding:4px 8px;background:var(--color-bg);border:1px solid var(--color-border);border-radius:4px}.email-attachments{margin-top:8px;padding-top:8px;border-top:1px solid var(--color-border);display:flex;flex-wrap:wrap;gap:8px}.attachment-link{display:inline-flex;align-items:center;padding:4px 10px;background:var(--color-bg);border:1px solid var(--color-border);border-radius:4px;font-size:13px;color:var(--color-teal);text-decoration:none}.attachment-link:hover{background:#eee}.email-html-body img{max-width:100%;border-radius:4px}.flex{display:flex}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-1{gap:4px}.gap-2{gap:8px}.gap-4{gap:16px}.mb-4{margin-bottom:16px}.mt-4{margin-top:16px}.text-sm{font-size:13px}.text-secondary{color:var(--color-text-secondary)}.container{max-width:1200px;margin:0 auto;padding:0 1.5rem}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.loading{display:flex;align-items:center;justify-content:center;padding:3rem;color:var(--color-text-secondary)}